How Safe, Good, Cheap, and Reliable is Air Canada? Is it 5-star? 2023 Reviews

Air Canada, the flag carrier of Canada, stands as the largest airline in the nation in terms of size and passenger volume. Established in 1937 and headquartered in the borough of Saint-Laurent, Montreal, Quebec, the airline is a beacon of Canadian identity in the skies. Air Canada provides scheduled and charter air transport for passengers and cargo to 222 destinations worldwide. Not just a key player on the domestic stage, Air Canada is a founding member of Star Alliance, a network of 26 member airlines that reach destinations all around the globe.

The airline’s major hubs are strategically located at Toronto Pearson International Airport (YYZ), Vancouver International Airport (YVR), and Montréal–Trudeau International Airport (YUL), reflecting the country’s vast geographical expanse. Air Canada has come a long way since its origins as Trans-Canada Air Lines (TCA), created by the Canadian federal government in 1936 and began its first transcontinental flights in 1938. 1965 with the government’s approval, TCA was renamed Air Canada. Following the deregulation of the Canadian airline market in the 1980s, Air Canada was privatized in 1988, and at the start of the 21st century, it significantly expanded its operations by acquiring its most significant rival, Canadian Airlines.

The airline’s recent history includes navigating the significant economic challenges brought by the COVID-19 pandemic, during which the Government of Canada acquired a 6.4% stake in the airline in October 2021 as part of a support package.

With a diverse fleet that includes Airbus A330, Boeing 777, and Boeing 787 Dreamliner widebody aircraft for long-haul routes, and a variety of other aircraft such as the Airbus A320 family, Boeing 737 MAX 8, and Airbus A220-300 for short-haul routes, Air Canada is equipped to meet a variety of travel needs. Its comprehensive portfolio of services, with operating divisions including Air Canada Cargo, Air Canada Express, Air Canada Jetz (private jet charters), and Air Canada Rouge (a leisure airline subsidiary). Air Canada Vacations, another subsidiary, provides vacation packages to over 90 destinations, helping travelers to plan perfect getaways.

Onboard, passengers can expect a range of options, from the luxury of Signature Class with its flat-bed seats and personal touch-screen entertainment systems to the comfort and value of Premium Economy and Economy Class. Each cabin is designed with passenger comfort in mind, with thoughtful features like mood lighting and AVOD (Audio Video On Demand). The airline is also noted for its modern approach to health and wellness; it was one of the first major carriers to enact a no-smoking policy, starting with flights between Canada and New York City in 1987.

With a history that mirrors the growth and challenges of modern Canada, Air Canada has consistently adapted and evolved. Whether through its significant fleet, extensive range of services, or commitment to customer experience, Air Canada remains a key player in the global aviation landscape.

 

Is it Safe? Air Canada Safety Record & Accident History

Air Canada has generally maintained a strong safety record, making it one of the world’s safest airlines, despite operating in a country with challenging weather conditions and vast geography. The airline has a longstanding commitment to safety. It has heavily invested in training programs, advanced technology, and safety management systems to ensure its passengers and crew members’ safety and security.

Historical Overview of Accidents:

1. Accident in 1970: One of the more significant accidents in Air Canada’s history occurred on July 5, 1970. Flight 621, a DC-8, crashed near Toronto International Airport, resulting in the loss of 109 lives. The cause was determined to be a pilot error and a design flaw in the DC-8 aircraft.
2. Accident in 1983: Air Canada Flight 797, a DC-9, made an emergency landing at Cincinnati airport on June 2, 1983, due to a fire. Although the plane landed safely, a flash fire occurred, resulting in 23 fatalities out of the 46 people on board. The incident led to significant changes in safety procedures and regulations, including improvements in evacuation procedures and requirements for fire detection and suppression systems in lavatories.
3. Gimli Glider Incident in 1983: On July 23, 1983, Air Canada Flight 143, a Boeing 767, ran out of fuel at 41,000 feet due to a fuel miscalculation caused by the metric conversion. The pilots successfully glided the plane to a safe landing at an abandoned airfield in Gimli, Manitoba, earning the incident the nickname “The Gimli Glider.” There were no fatalities, and this incident is often cited as a significant event in developing Crew Resource Management training for pilots.
4. Accident in 2015: On March 29, 2015, Air Canada Flight 624, an Airbus A320, struck power lines and then the ground short of the runway while attempting to land at Halifax Stanfield International Airport during a snowstorm. The aircraft was severely damaged, but all 133 passengers and 5 crew survived. The incident was attributed to various factors, including weather conditions and misjudgment of the flight’s approach path.
5. Accident in 2017: On July 7, 2017, Air Canada Flight 759, an Airbus A320, nearly landed on a taxiway occupied by four other aircraft at San Francisco International Airport. The plane aborted the landing in time, averting a potentially catastrophic accident. The U.S. National Transportation Safety Board (NTSB) investigated the incident, which highlighted the issue of pilot fatigue.

Safety Measures & Improvements:

After these incidents, significant efforts were made to enhance safety standards further. Here are some measures Air Canada and global aviation authorities have undertaken:

1. Investment in Newer, Safer Aircraft: Air Canada has continually modernized its fleet with newer, more fuel-efficient, and safer aircraft.
2. Advanced Pilot Training: Air Canada invests heavily in its pilot training programs, ensuring its flight crews are prepared to handle various emergencies.
3. Safety Management Systems (SMS): Air Canada has an advanced SMS, a proactive, systematic approach to managing safety.
4. Regulatory Compliance: Air Canada operates under strict regulatory oversight by Transport Canada and adheres to international safety standards established by the International Civil Aviation Organization (ICAO).
5. Operational Procedures: Air Canada has continuously reviewed and improved its operational procedures in response to past incidents, adopting best practices and lessons learned.
6. Crew Resource Management Training: Air Canada has been a leader in adopting Crew Resource Management, a set of training procedures for use in environments where human error can have devastating effects.

Is Air Canada Reliable?

1. Strong Safety Record: Air Canada has established itself as one of the safest airlines globally, with a solid safety record stretching back to 1983. The airline has not reported any fatalities in the last 39 years, a remarkable achievement in global safety standards.
2. IATA Certification and High Audit Scores: Air Canada holds an IOSA (IATA Operational Safety Audit) certification, a comprehensive and stringent evaluation of an airline’s operational management and control systems. The airline consistently scores high in audits conducted by IATA and ICAO (International Civil Aviation Organization), with an implementation rate of 90-100% in all eight audited areas, outperforming the global average. Transport Canada, the country’s safety regulator, has a strong reputation and closely regulates Air Canada’s operations.
3. Modern Fleet: Air Canada operates a young and fuel-efficient fleet of aircraft. Its fleet includes Airbus models (A220, A320, A321, A330) and Boeing models (B737NG, B737MAX, B777, and B787 Dreamliner), with an average weighted age of 9.1 years. This suggests that Air Canada’s planes are well-maintained and in line with or younger than the fleets of many other major international carriers.
4. Four-Star Ranking: Air Canada is the only international network carrier in North America to have received a four-star ranking from Skytrax, an international air transport rating organization.
5. Awards and Recognition in 2023: In 2023, Air Canada received several prestigious awards, indicating a commitment to safety, customer experience, and operational excellence. This includes Recognition for its safety-first culture, innovative use of technology to promote workplace safety, exceptional support during the COVID-19 pandemic, and various awards for onboard entertainment, premium economy class, onboard menu, and family-friendly service.
6. Subsidiaries for Different Needs: Air Canada Rouge, the airline’s low-cost subsidiary, and Air Canada Jetz, a charter subsidiary, allow the airline to offer various services and price points to customers, further enhancing its customer experience offerings.

Is Air Canada a Cheap Airline?

Air Canada is a premium airline. However, low-cost fares are available via the Express service. Normally, travelers can select Signature, Business, Premium Economy, Full Economy, and Discount Economy classes. But the exact mix varies depending on the planes involved. Air Canada excels in various aspects of airline service while striving to offer options that can suit a range of budgets. Here’s a summary of critical points regarding affordability and pricing when flying with Air Canada, along with the overall travel experience that passengers can expect:

Variety of Fare Options:

Air Canada offers various fare classes to meet different budgets, from Signature and Business Class for those seeking luxury to Premium Economy, Full Economy, and Discount Economy options for budget-conscious travelers.

Express and Rouge Services:

Air Canada Express provides domestic and U.S. routes for those seeking lower-cost fares. At the same time, Air Canada Rouge offers affordable flights to popular vacation destinations.

Baggage Fees:

While Business Class and Premium Economy travelers receive generous baggage allowances, Standard Economy travelers might need to factor in checked luggage costs, as no free checked bags are included with these fares.

Premium and Business Class:

These travelers can expect spacious seating with significant legroom, enhanced menus, curated wine lists, private booths in Signature Class, and concierge benefits. This comes at a premium price but offers a luxurious travel experience.

Economy Class Options:

Premium Economy offers added comfort with more legroom and a 38-inch seat pitch. Full and Discount Economy offer more affordable options, with standard seat pitches and amenities.

Entertainment and Connectivity:

Regardless of the class of service, passengers have access to extensive in-flight entertainment options via a personal touch screen, including movies, TV shows, music, and more. In-flight Wi-Fi is available for a fee.

Maple Leaf Lounges:

These lounges, accessible to Business and Signature Class passengers, frequent flyer scheme members, and Star Alliance Gold members, offer a comfortable and premium pre-flight experience at select airports.

Family and Special Needs:

Air Canada offers reasonable provisions for families traveling with children and infants, allowing for necessary items like strollers and additional carry-on items for infants.

Check-in and Baggage:

Clear and structured baggage policies, including weight and size limits, are in place, and charges apply for excess baggage. The check-in times are standard and in line with what most international carriers offer.

Frequent Flyer Program (Altitude):

This program offers free upgrades and miles accumulation, enhancing value for regular travelers.

Awards and Recognition:

The airline has earned an impressive 7/7 Airline Ratings score. It regularly wins Business Traveler Awards for service, reinforcing its commitment to passenger satisfaction.

Global Reach:

With service to 195 countries and a significant number of passengers flown annually, Air Canada is a major player on the world stage among airlines.

What is a 5-star airline, and why is Air Canada not one of them? 

The 5-Star Airline Rating is a prestigious mark of quality achievement and serves as a global benchmark of airline excellence. Introduced by Skytrax in 1999, this evaluation system grades airlines based on their product and front-line service standards. This professional approach ensures accuracy, with the final ratings based on a detailed audit of airline products and front-line service standards using unified, global quality standards. The Rating is unique and exclusive; currently, only ten airlines in the world hold this coveted 5-Star designation.

Exclusivity and Integrity of the Rating

The 5-Star Airline Rating is incredibly exclusive, with only ten airlines, including ANA All Nippon Airways, Asiana Airlines, and Qatar Airways, currently holding this esteemed title. Skytrax Airline Star Ratings have been operating for 24 years. They are a professional, unbiased system, not to be confused with customer reviews or imitations that lack the professional integrity of this airline rating system.

Criteria for 5-Star Rating

The 5-Star Airline Rating is awarded after an in-depth audit assessment and analysis of each airline’s front-line product and service quality standards, covering both onboard and airport environments. An airline does not have to rank as 5-Star in every section of a product or service to receive the final Rating. General appraisal criteria apply to all categories, with specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard products, and staff service significantly influence the award of the final Star Rating category.

Air Canada’s 4-Star Status

Air Canada is certified as a 4-Star Airline, recognizing the quality of its airport and onboard product and staff service. This Rating considers many factors, including seats, amenities, food & beverages, in-flight entertainment (IFE), cleanliness, and cabin and ground staff service quality. As a 4-Star airline, Air Canada demonstrates high quality in these areas. It still needs to meet the stringent criteria necessary for the 5-Star Rating.

Air Canada in Context

In a recent Skytrax World Airline Awards ranking, Air Canada was ranked #50 among the world’s top 100 airlines. That is a decline from its previous positions of #33 and #19 in earlier years. While the airline excels in certain areas, such as becoming the first to be re-certified for the safe transportation of live animals and investing in electric-hybrid planes to fight climate change, it has faced criticisms, notably related to delays, cancellations, and mishandled baggage.

The Path to 5 Stars

For Air Canada to ascend from its current 4-Star Rating to the coveted 5-Star status, it must demonstrate consistent and high staff service standards across the airport and onboard service environments and improve its overall product offering. This could involve enhancements in seat comfort, in-flight entertainment, meal service quality, staff training, and responsiveness to customer requests, among other factors. As the Skytrax rating is based on professional audit analysis, Air Canada must excel in the detailed and rigorous audit of its product and front-line service standards.

Awards & Recognition

Air Canada, the largest airline in Canada and the flag carrier, has won numerous awards over the years, reflecting its services, environmental efforts, and business operations. While the awards that Air Canada has won may have changed since 2021, here are some notable awards and recognitions that Air Canada has received in the past:

Skytrax Awards:

Air Canada has consistently performed well in the annual Skytrax World Airline Awards. In various years, it has been named the Best Airline in North America. It has earned high rankings for its business class and premium economy seats.

TripAdvisor Travelers’ Choice Awards:

In the past, Air Canada has received several TripAdvisor Travelers’ Choice Awards based on the quality and quantity of traveler reviews and ratings on TripAdvisor. These awards included distinctions such as Best Airline and Best Business Class in North America.

Global Traveler Awards:

Air Canada has been recognized in the Global Traveler Awards in several categories, including Best Airline and Best Flight Attendants in North America.

APEX (Airline Passenger Experience Association) Awards:

Air Canada has received a Five Star rating from APEX, recognizing excellence in airline passenger experience.

ATW (Air Transport World) Airline Industry Achievement Awards:

ATW has recognized Air Canada with various awards, including the Eco-Airline of the Year, for the airline’s commitment to sustainability and environmental practices.

J.D. Power Awards:

In various years, Air Canada has performed well in the J.D. Power North America Airline Satisfaction Study, which measures passenger satisfaction with North American airline carriers.

On-Time Performance Awards:

Air Canada has been recognized for its on-time performance by organizations such as OAG (Official Airline Guide).

World Travel Awards:

Air Canada has also been awarded in various categories by the World Travel Awards, a prestigious recognition in the travel industry.

Corporate Responsibility and Sustainability Awards:

Air Canada has been recognized for its corporate social responsibility and sustainability efforts, including reducing its environmental impact and engaging in community service.

Circle of Excellence Awards (Canadian Business):

Air Canada has been recognized for its commitment to employment and diversity. It is often named one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers.

How Good is Air Canada?

Air Canada, as the flagship carrier of Canada, has earned a reputation for quality service. Passengers can choose from various classes, including Business/Signature Class, Premium Economy, and Economy. The airline is known for its professional and courteous staff, who strive to provide travelers with a comfortable and pleasant experience. In 1987, Air Canada pioneered creating a more comfortable environment for passengers by enacting no-smoking flights between Canada and New York City. This decision was later extended to other flights, following a highly supportive survey from passengers, marking Air Canada as a company attentive to customer preferences and well-being.

All mainline seats on Air Canada flights are equipped with AVOD (Audio Video On Demand), allowing passengers to enjoy a wide selection of movies, TV shows, and music. Mood lighting in the cabins is designed to provide a relaxing and enjoyable atmosphere. The airline also offers Wi-Fi on all narrowbody mainline aircraft, Air Canada Express CRJ900, and Embraer E175 aircraft. It is being installed on all widebody aircraft. XM Satellite Radio provides an array of music choices to accompany the in-flight entertainment offerings.

Air Canada’s seating configurations are designed to keep passengers comfortable. The Signature Class features two types of pods: the Executive Pod and the Classic Pod. These pods include electronic flat beds configured for maximum privacy and comfort. In Premium Economy, passengers enjoy wider seats, more legroom, and greater reclining than the standard Economy Class. In contrast, the seats in Economy Class are designed to be comfortable and efficient for the traveler, with a range of options including extra legroom Preferred Seat sections.

Air Canada Express flights, operated with various types of regional jets and turboprop aircraft, offer various services. On longer flights (90 minutes or more), the Onboard Café is available. The CRJ900 and E175 aircraft feature Business Class and personal AVOD at every seat, maintaining a consistent level of service for passengers flying on regional routes.

 In 2017, Air Canada introduced a new uniform scheme designed by Canadian fashion designer Christopher Bates, which marked the celebration of Canada’s 150th and Air Canada’s 80th anniversary. Before this, the uniforms were midnight blue, designed by Debbie Shuchat. The cabin crew of Air Canada is trained to provide high-standard service, reflecting the professionalism that the airline aims to embody.

Air Canada offers 23 Maple Leaf Lounges at major airports across Canada and key international locations. These lounges provide a tranquil environment where eligible passengers can relax, work, or dine before their flight. Air Canada also has exclusive Signature Suite Lounges at Toronto Pearson and Vancouver airports. These lounges are designed to offer premium amenities such as restaurant-style meals, premium beverages, and personalized concierge services.

Aeroplan is Air Canada’s frequent flyer rewards program. It underwent significant changes, including a merger with Air Canada’s internal rewards program, Altitude, in 2020. The program now operates under the Aeroplan name, offering a range of benefits for loyal customers. Depending on the level of membership (ranging from Basic to Super Elite 100K), members can enjoy various benefits, including lounge access, upgrades, priority services, and bonuses when earning miles through air travel. This program is designed to reward the loyalty of Air Canada’s frequent flyers, offering tangible benefits that enhance the travel experience significantly.

Conclusion | Air Canada Reviews

Air Canada has emerged as a robust and reliable airline prioritizing passenger safety and comfort. With a modern and efficient fleet of Airbus and Boeing aircraft, they ensure that their operations are conducted under the highest safety standards. The airline offers a variety of classes of service, from Economy to the luxurious Signature Class, ensuring that passengers have options tailored to their needs and budget. The quality of service is evident through the airline’s thoughtful in-flight amenities, entertainment options, and dining experiences that aim to elevate the passenger’s journey.

Air Canada’s commitment to passenger comfort is further highlighted by its lounges, notably the Maple Leaf Lounges and the exclusive Signature Suite Lounges, which provide a tranquil and luxurious environment for passengers to relax before their flight. These lounges exemplify Air Canada’s dedication to delivering a top-tier experience for its travelers.

The airline’s seats, ranging from roomy and comfortable in Economy to fully flat beds in their premium cabins, showcase its emphasis on comfort across all its services. The thoughtful design of the seats, regardless of class, aims to provide a comfortable and restful journey for all passengers.

On the affordability scale, Air Canada offers competitive pricing with various options for budget-conscious travelers, demonstrating its commitment to being an airline for everyone, not just those willing to pay premium prices. Their rewards program, Aeroplan, is designed to be robust and rewarding, giving frequent travelers valuable and attainable incentives.

With professional and fashionable cabin crew uniforms, Air Canada remains a source of national pride. Their staff are trained to high standards and are generally reported to offer warm Canadian hospitality, which is vital to the airline’s brand.

Although not officially rated as a 5-star airline as of 2023, Air Canada exhibits many qualities passengers would expect from a top-rated airline. From extensive flight networks and punctual services to exceptional in-flight amenities and customer service, Air Canada remains a solid choice for domestic and international travel.

Ultimately, while no airline is perfect and experiences may vary, Air Canada has established itself as a safe, good, and reliable airline that strives to offer an excellent flying experience at a reasonable price point. Whether you are flying for business or leisure, Air Canada is a compelling option for your travel needs in 2023.

 

How Safe, Good, Cheap, and Reliable is Air Canada? Is it 5-star? 2023 Reviews

Air Canada, the flag carrier of Canada, stands as the largest airline in the nation in terms of size and passenger volume. Established in 1937 and headquartered in the borough of Saint-Laurent, Montreal, Quebec, the airline is a beacon of Canadian identity in the skies. Air Canada provides scheduled and charter air transport for passengers and cargo to 222 destinations worldwide. Not just a key player on the domestic stage, Air Canada is a founding member of Star Alliance, a network of 26 member airlines that reach destinations all around the globe.

The airline’s major hubs are strategically located at Toronto Pearson International Airport (YYZ), Vancouver International Airport (YVR), and Montréal–Trudeau International Airport (YUL), reflecting the country’s vast geographical expanse. Air Canada has come a long way since its origins as Trans-Canada Air Lines (TCA), created by the Canadian federal government in 1936 and began its first transcontinental flights in 1938. 1965 with the government’s approval, TCA was renamed Air Canada. Following the deregulation of the Canadian airline market in the 1980s, Air Canada was privatized in 1988, and at the start of the 21st century, it significantly expanded its operations by acquiring its most significant rival, Canadian Airlines.

The airline’s recent history includes navigating the significant economic challenges brought by the COVID-19 pandemic, during which the Government of Canada acquired a 6.4% stake in the airline in October 2021 as part of a support package.

With a diverse fleet that includes Airbus A330, Boeing 777, and Boeing 787 Dreamliner widebody aircraft for long-haul routes, and a variety of other aircraft such as the Airbus A320 family, Boeing 737 MAX 8, and Airbus A220-300 for short-haul routes, Air Canada is equipped to meet a variety of travel needs. Its comprehensive portfolio of services, with operating divisions including Air Canada Cargo, Air Canada Express, Air Canada Jetz (private jet charters), and Air Canada Rouge (a leisure airline subsidiary). Air Canada Vacations, another subsidiary, provides vacation packages to over 90 destinations, helping travelers to plan perfect getaways.

Onboard, passengers can expect a range of options, from the luxury of Signature Class with its flat-bed seats and personal touch-screen entertainment systems to the comfort and value of Premium Economy and Economy Class. Each cabin is designed with passenger comfort in mind, with thoughtful features like mood lighting and AVOD (Audio Video On Demand). The airline is also noted for its modern approach to health and wellness; it was one of the first major carriers to enact a no-smoking policy, starting with flights between Canada and New York City in 1987.

With a history that mirrors the growth and challenges of modern Canada, Air Canada has consistently adapted and evolved. Whether through its significant fleet, extensive range of services, or commitment to customer experience, Air Canada remains a key player in the global aviation landscape.

 

Is it Safe? Air Canada Safety Record & Accident History

Air Canada has generally maintained a strong safety record, making it one of the world’s safest airlines, despite operating in a country with challenging weather conditions and vast geography. The airline has a longstanding commitment to safety. It has heavily invested in training programs, advanced technology, and safety management systems to ensure its passengers and crew members’ safety and security.

Historical Overview of Accidents:

1. Accident in 1970: One of the more significant accidents in Air Canada’s history occurred on July 5, 1970. Flight 621, a DC-8, crashed near Toronto International Airport, resulting in the loss of 109 lives. The cause was determined to be a pilot error and a design flaw in the DC-8 aircraft.
2. Accident in 1983: Air Canada Flight 797, a DC-9, made an emergency landing at Cincinnati airport on June 2, 1983, due to a fire. Although the plane landed safely, a flash fire occurred, resulting in 23 fatalities out of the 46 people on board. The incident led to significant changes in safety procedures and regulations, including improvements in evacuation procedures and requirements for fire detection and suppression systems in lavatories.
3. Gimli Glider Incident in 1983: On July 23, 1983, Air Canada Flight 143, a Boeing 767, ran out of fuel at 41,000 feet due to a fuel miscalculation caused by the metric conversion. The pilots successfully glided the plane to a safe landing at an abandoned airfield in Gimli, Manitoba, earning the incident the nickname “The Gimli Glider.” There were no fatalities, and this incident is often cited as a significant event in developing Crew Resource Management training for pilots.
4. Accident in 2015: On March 29, 2015, Air Canada Flight 624, an Airbus A320, struck power lines and then the ground short of the runway while attempting to land at Halifax Stanfield International Airport during a snowstorm. The aircraft was severely damaged, but all 133 passengers and 5 crew survived. The incident was attributed to various factors, including weather conditions and misjudgment of the flight’s approach path.
5. Accident in 2017: On July 7, 2017, Air Canada Flight 759, an Airbus A320, nearly landed on a taxiway occupied by four other aircraft at San Francisco International Airport. The plane aborted the landing in time, averting a potentially catastrophic accident. The U.S. National Transportation Safety Board (NTSB) investigated the incident, which highlighted the issue of pilot fatigue.

Safety Measures & Improvements:

After these incidents, significant efforts were made to enhance safety standards further. Here are some measures Air Canada and global aviation authorities have undertaken:

1. Investment in Newer, Safer Aircraft: Air Canada has continually modernized its fleet with newer, more fuel-efficient, and safer aircraft.
2. Advanced Pilot Training: Air Canada invests heavily in its pilot training programs, ensuring its flight crews are prepared to handle various emergencies.
3. Safety Management Systems (SMS): Air Canada has an advanced SMS, a proactive, systematic approach to managing safety.
4. Regulatory Compliance: Air Canada operates under strict regulatory oversight by Transport Canada and adheres to international safety standards established by the International Civil Aviation Organization (ICAO).
5. Operational Procedures: Air Canada has continuously reviewed and improved its operational procedures in response to past incidents, adopting best practices and lessons learned.
6. Crew Resource Management Training: Air Canada has been a leader in adopting Crew Resource Management, a set of training procedures for use in environments where human error can have devastating effects.

Is Air Canada Reliable?

1. Strong Safety Record: Air Canada has established itself as one of the safest airlines globally, with a solid safety record stretching back to 1983. The airline has not reported any fatalities in the last 39 years, a remarkable achievement in global safety standards.
2. IATA Certification and High Audit Scores: Air Canada holds an IOSA (IATA Operational Safety Audit) certification, a comprehensive and stringent evaluation of an airline’s operational management and control systems. The airline consistently scores high in audits conducted by IATA and ICAO (International Civil Aviation Organization), with an implementation rate of 90-100% in all eight audited areas, outperforming the global average. Transport Canada, the country’s safety regulator, has a strong reputation and closely regulates Air Canada’s operations.
3. Modern Fleet: Air Canada operates a young and fuel-efficient fleet of aircraft. Its fleet includes Airbus models (A220, A320, A321, A330) and Boeing models (B737NG, B737MAX, B777, and B787 Dreamliner), with an average weighted age of 9.1 years. This suggests that Air Canada’s planes are well-maintained and in line with or younger than the fleets of many other major international carriers.
4. Four-Star Ranking: Air Canada is the only international network carrier in North America to have received a four-star ranking from Skytrax, an international air transport rating organization.
5. Awards and Recognition in 2023: In 2023, Air Canada received several prestigious awards, indicating a commitment to safety, customer experience, and operational excellence. This includes Recognition for its safety-first culture, innovative use of technology to promote workplace safety, exceptional support during the COVID-19 pandemic, and various awards for onboard entertainment, premium economy class, onboard menu, and family-friendly service.
6. Subsidiaries for Different Needs: Air Canada Rouge, the airline’s low-cost subsidiary, and Air Canada Jetz, a charter subsidiary, allow the airline to offer various services and price points to customers, further enhancing its customer experience offerings.

Is Air Canada a Cheap Airline?

Air Canada is a premium airline. However, low-cost fares are available via the Express service. Normally, travelers can select Signature, Business, Premium Economy, Full Economy, and Discount Economy classes. But the exact mix varies depending on the planes involved. Air Canada excels in various aspects of airline service while striving to offer options that can suit a range of budgets. Here’s a summary of critical points regarding affordability and pricing when flying with Air Canada, along with the overall travel experience that passengers can expect:

Variety of Fare Options:

Air Canada offers various fare classes to meet different budgets, from Signature and Business Class for those seeking luxury to Premium Economy, Full Economy, and Discount Economy options for budget-conscious travelers.

Express and Rouge Services:

Air Canada Express provides domestic and U.S. routes for those seeking lower-cost fares. At the same time, Air Canada Rouge offers affordable flights to popular vacation destinations.

Baggage Fees:

While Business Class and Premium Economy travelers receive generous baggage allowances, Standard Economy travelers might need to factor in checked luggage costs, as no free checked bags are included with these fares.

Premium and Business Class:

These travelers can expect spacious seating with significant legroom, enhanced menus, curated wine lists, private booths in Signature Class, and concierge benefits. This comes at a premium price but offers a luxurious travel experience.

Economy Class Options:

Premium Economy offers added comfort with more legroom and a 38-inch seat pitch. Full and Discount Economy offer more affordable options, with standard seat pitches and amenities.

Entertainment and Connectivity:

Regardless of the class of service, passengers have access to extensive in-flight entertainment options via a personal touch screen, including movies, TV shows, music, and more. In-flight Wi-Fi is available for a fee.

Maple Leaf Lounges:

These lounges, accessible to Business and Signature Class passengers, frequent flyer scheme members, and Star Alliance Gold members, offer a comfortable and premium pre-flight experience at select airports.

Family and Special Needs:

Air Canada offers reasonable provisions for families traveling with children and infants, allowing for necessary items like strollers and additional carry-on items for infants.

Check-in and Baggage:

Clear and structured baggage policies, including weight and size limits, are in place, and charges apply for excess baggage. The check-in times are standard and in line with what most international carriers offer.

Frequent Flyer Program (Altitude):

This program offers free upgrades and miles accumulation, enhancing value for regular travelers.

Awards and Recognition:

The airline has earned an impressive 7/7 Airline Ratings score. It regularly wins Business Traveler Awards for service, reinforcing its commitment to passenger satisfaction.

Global Reach:

With service to 195 countries and a significant number of passengers flown annually, Air Canada is a major player on the world stage among airlines.

What is a 5-star airline, and why is Air Canada not one of them? 

The 5-Star Airline Rating is a prestigious mark of quality achievement and serves as a global benchmark of airline excellence. Introduced by Skytrax in 1999, this evaluation system grades airlines based on their product and front-line service standards. This professional approach ensures accuracy, with the final ratings based on a detailed audit of airline products and front-line service standards using unified, global quality standards. The Rating is unique and exclusive; currently, only ten airlines in the world hold this coveted 5-Star designation.

Exclusivity and Integrity of the Rating

The 5-Star Airline Rating is incredibly exclusive, with only ten airlines, including ANA All Nippon Airways, Asiana Airlines, and Qatar Airways, currently holding this esteemed title. Skytrax Airline Star Ratings have been operating for 24 years. They are a professional, unbiased system, not to be confused with customer reviews or imitations that lack the professional integrity of this airline rating system.

Criteria for 5-Star Rating

The 5-Star Airline Rating is awarded after an in-depth audit assessment and analysis of each airline’s front-line product and service quality standards, covering both onboard and airport environments. An airline does not have to rank as 5-Star in every section of a product or service to receive the final Rating. General appraisal criteria apply to all categories, with specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard products, and staff service significantly influence the award of the final Star Rating category.

Air Canada’s 4-Star Status

Air Canada is certified as a 4-Star Airline, recognizing the quality of its airport and onboard product and staff service. This Rating considers many factors, including seats, amenities, food & beverages, in-flight entertainment (IFE), cleanliness, and cabin and ground staff service quality. As a 4-Star airline, Air Canada demonstrates high quality in these areas. It still needs to meet the stringent criteria necessary for the 5-Star Rating.

Air Canada in Context

In a recent Skytrax World Airline Awards ranking, Air Canada was ranked #50 among the world’s top 100 airlines. That is a decline from its previous positions of #33 and #19 in earlier years. While the airline excels in certain areas, such as becoming the first to be re-certified for the safe transportation of live animals and investing in electric-hybrid planes to fight climate change, it has faced criticisms, notably related to delays, cancellations, and mishandled baggage.

The Path to 5 Stars

For Air Canada to ascend from its current 4-Star Rating to the coveted 5-Star status, it must demonstrate consistent and high staff service standards across the airport and onboard service environments and improve its overall product offering. This could involve enhancements in seat comfort, in-flight entertainment, meal service quality, staff training, and responsiveness to customer requests, among other factors. As the Skytrax rating is based on professional audit analysis, Air Canada must excel in the detailed and rigorous audit of its product and front-line service standards.

Awards & Recognition

Air Canada, the largest airline in Canada and the flag carrier, has won numerous awards over the years, reflecting its services, environmental efforts, and business operations. While the awards that Air Canada has won may have changed since 2021, here are some notable awards and recognitions that Air Canada has received in the past:

Skytrax Awards:

Air Canada has consistently performed well in the annual Skytrax World Airline Awards. In various years, it has been named the Best Airline in North America. It has earned high rankings for its business class and premium economy seats.

TripAdvisor Travelers’ Choice Awards:

In the past, Air Canada has received several TripAdvisor Travelers’ Choice Awards based on the quality and quantity of traveler reviews and ratings on TripAdvisor. These awards included distinctions such as Best Airline and Best Business Class in North America.

Global Traveler Awards:

Air Canada has been recognized in the Global Traveler Awards in several categories, including Best Airline and Best Flight Attendants in North America.

APEX (Airline Passenger Experience Association) Awards:

Air Canada has received a Five Star rating from APEX, recognizing excellence in airline passenger experience.

ATW (Air Transport World) Airline Industry Achievement Awards:

ATW has recognized Air Canada with various awards, including the Eco-Airline of the Year, for the airline’s commitment to sustainability and environmental practices.

J.D. Power Awards:

In various years, Air Canada has performed well in the J.D. Power North America Airline Satisfaction Study, which measures passenger satisfaction with North American airline carriers.

On-Time Performance Awards:

Air Canada has been recognized for its on-time performance by organizations such as OAG (Official Airline Guide).

World Travel Awards:

Air Canada has also been awarded in various categories by the World Travel Awards, a prestigious recognition in the travel industry.

Corporate Responsibility and Sustainability Awards:

Air Canada has been recognized for its corporate social responsibility and sustainability efforts, including reducing its environmental impact and engaging in community service.

Circle of Excellence Awards (Canadian Business):

Air Canada has been recognized for its commitment to employment and diversity. It is often named one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers.

How Good is Air Canada?

Air Canada, as the flagship carrier of Canada, has earned a reputation for quality service. Passengers can choose from various classes, including Business/Signature Class, Premium Economy, and Economy. The airline is known for its professional and courteous staff, who strive to provide travelers with a comfortable and pleasant experience. In 1987, Air Canada pioneered creating a more comfortable environment for passengers by enacting no-smoking flights between Canada and New York City. This decision was later extended to other flights, following a highly supportive survey from passengers, marking Air Canada as a company attentive to customer preferences and well-being.

All mainline seats on Air Canada flights are equipped with AVOD (Audio Video On Demand), allowing passengers to enjoy a wide selection of movies, TV shows, and music. Mood lighting in the cabins is designed to provide a relaxing and enjoyable atmosphere. The airline also offers Wi-Fi on all narrowbody mainline aircraft, Air Canada Express CRJ900, and Embraer E175 aircraft. It is being installed on all widebody aircraft. XM Satellite Radio provides an array of music choices to accompany the in-flight entertainment offerings.

Air Canada’s seating configurations are designed to keep passengers comfortable. The Signature Class features two types of pods: the Executive Pod and the Classic Pod. These pods include electronic flat beds configured for maximum privacy and comfort. In Premium Economy, passengers enjoy wider seats, more legroom, and greater reclining than the standard Economy Class. In contrast, the seats in Economy Class are designed to be comfortable and efficient for the traveler, with a range of options including extra legroom Preferred Seat sections.

Air Canada Express flights, operated with various types of regional jets and turboprop aircraft, offer various services. On longer flights (90 minutes or more), the Onboard Café is available. The CRJ900 and E175 aircraft feature Business Class and personal AVOD at every seat, maintaining a consistent level of service for passengers flying on regional routes.

 In 2017, Air Canada introduced a new uniform scheme designed by Canadian fashion designer Christopher Bates, which marked the celebration of Canada’s 150th and Air Canada’s 80th anniversary. Before this, the uniforms were midnight blue, designed by Debbie Shuchat. The cabin crew of Air Canada is trained to provide high-standard service, reflecting the professionalism that the airline aims to embody.

Air Canada offers 23 Maple Leaf Lounges at major airports across Canada and key international locations. These lounges provide a tranquil environment where eligible passengers can relax, work, or dine before their flight. Air Canada also has exclusive Signature Suite Lounges at Toronto Pearson and Vancouver airports. These lounges are designed to offer premium amenities such as restaurant-style meals, premium beverages, and personalized concierge services.

Aeroplan is Air Canada’s frequent flyer rewards program. It underwent significant changes, including a merger with Air Canada’s internal rewards program, Altitude, in 2020. The program now operates under the Aeroplan name, offering a range of benefits for loyal customers. Depending on the level of membership (ranging from Basic to Super Elite 100K), members can enjoy various benefits, including lounge access, upgrades, priority services, and bonuses when earning miles through air travel. This program is designed to reward the loyalty of Air Canada’s frequent flyers, offering tangible benefits that enhance the travel experience significantly.

Conclusion | Air Canada Reviews

Air Canada has emerged as a robust and reliable airline prioritizing passenger safety and comfort. With a modern and efficient fleet of Airbus and Boeing aircraft, they ensure that their operations are conducted under the highest safety standards. The airline offers a variety of classes of service, from Economy to the luxurious Signature Class, ensuring that passengers have options tailored to their needs and budget. The quality of service is evident through the airline’s thoughtful in-flight amenities, entertainment options, and dining experiences that aim to elevate the passenger’s journey.

Air Canada’s commitment to passenger comfort is further highlighted by its lounges, notably the Maple Leaf Lounges and the exclusive Signature Suite Lounges, which provide a tranquil and luxurious environment for passengers to relax before their flight. These lounges exemplify Air Canada’s dedication to delivering a top-tier experience for its travelers.

The airline’s seats, ranging from roomy and comfortable in Economy to fully flat beds in their premium cabins, showcase its emphasis on comfort across all its services. The thoughtful design of the seats, regardless of class, aims to provide a comfortable and restful journey for all passengers.

On the affordability scale, Air Canada offers competitive pricing with various options for budget-conscious travelers, demonstrating its commitment to being an airline for everyone, not just those willing to pay premium prices. Their rewards program, Aeroplan, is designed to be robust and rewarding, giving frequent travelers valuable and attainable incentives.

With professional and fashionable cabin crew uniforms, Air Canada remains a source of national pride. Their staff are trained to high standards and are generally reported to offer warm Canadian hospitality, which is vital to the airline’s brand.

Although not officially rated as a 5-star airline as of 2023, Air Canada exhibits many qualities passengers would expect from a top-rated airline. From extensive flight networks and punctual services to exceptional in-flight amenities and customer service, Air Canada remains a solid choice for domestic and international travel.

Ultimately, while no airline is perfect and experiences may vary, Air Canada has established itself as a safe, good, and reliable airline that strives to offer an excellent flying experience at a reasonable price point. Whether you are flying for business or leisure, Air Canada is a compelling option for your travel needs in 2023.